Köpvillkor

Fri frakt från 499 kr. 

Vid frakt till annat land än Sverige tillkommer extra fraktkostnad och ev. tull/skatt. 

Webshopen www.stonessports.se drivs av Stones Tennis AB. Vid tekniskt fel eller annat som Stones Tennis AB inte kan påverka, är inte Stones Tennis AB ansvarsskyldig utan har rätt att återställa alla eventuella fel som uppkommit på grund av tekniska eller andra fel (innefattar även felskrivningar eller andra fel som uppkommit). 

Om en produkt är slut på lager och/eller inte kommer att tillverkas mer eller att produkten har längre leveranstid än vanligt eller annat gällande produkten som avser ny information för kunden, så kommer vi att höra av oss till kund för information om produktens lagerbestånd/leveranstid/etc. 

STONES SPORTS/Stones Tennis AB garanterar inte för leveranstid, produktionsstatus, lagerbestånd eller annat gällande tid för tillverkning, tillverkningsprocess, produktavslut, frakt etc. 

 

RETURN POLICY

You may return your order (including items on sale) within 30 days after the parcel has arrived to the access point. We charge a return fee that will be deducted from your refund. The product needs to be in its original condition with all labels attached, the item may not be worn, washed, used or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.

REFUND

A return cost will be applied on all returns and is deducted from your refund. Regardless if you send back multiple orders in one package, one return cost will be applied to every individual order. You will receive your refund via the same payment method used to make the purchase. It may take up to 14 days from the day that you have returned your product until you will receive your refund. Please note that a few additional days may occur during our sale period.

HOW TO RETURN

1. Place the item in its original package.

2. Fill out your own return form and include it in the package. Write down your Name, Adress, tel and email. 

3. Send the package to: STONES SPORTS, Grönhögsvägen 32, 58276 Linköping, Sverige.

4. Ask for a receipt with a tracking number, this is your proof of return.

You are responsible for the package and its items until it arrives at our warehouse.

EXCHANGES

STONES SPORTS cannot administrate exchanges of items that are purchased from our web shop. Return the ordered item by following the instructions above. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase. If you wish another size, color or another product, please place a new order. 

FAULTY GARMENTS

When we ship your items, we do our best to make sure they are in perfect condition. However, in case you receive a damaged or defect item please send us a picture immediately where we can clearly see the defect and explain the fault. Send the picture attached in an e-mail to info@stonestennis.com  and we will get back to you as soon as possible. Your claim shall be made directly when you discover the defect, within a reasonable time. We only accept claims that are caused by manufacturing faults. Products that are damaged as a result of daily wear are not considered to be faulty. We can only handle faulty garments from orders that are purchased in our web shop. 

If we agree to accept your claim we will send you a new return label by e-mail to use when sending back the faulty garment.